frequently asked questions

MINIMUM SPEND

We require a minimum spend of £500 for all floristry. We are unable to supply, for example, one bouquet of flowers or one single arrangement.

DATE RETAINER FEE EXPLAINED/How do I book

To secure the teams' service, a 25% non-refundable retainer fee is requested. This secures your date in our diary and enables us to start sourcing accessories, commence design work including mood boards and pre-wedding work in advance for your wedding. 

HOW MUCH WILL IT COST

All of our designs are individually priced, which means you can determine the cost of your total spend. We do however have a minimum spend of £500. All your flowers are ordered specially from source for your wedding. Delivery, set up & collection is not included in the cost of items and will be priced individually at the end of your final quote subject to venue and location.

THINKING OF BOOKING A CONSULTATION

Every wedding is unique and deeply personal, sending out generic quotations isn't our style, to ensure we understand your requirements from the very start we offer a complimentary 30-minute telephone, zoom, Skype or face-time consultation to start the conversation and talk all things floral.

This is a free no-obligation consultation, we both need to know if we are the perfect partnership. 

MAKING CHANGES OR CANCELLATIONS 

Changes to my order

We appreciate as your wedding planning develops that you may wish to make tweaks and that's absolutely fine, all we request is all changes are made in writing either by email or letter (We do not accept changes via social media or telephone). To avoid mistakes or details being overlooked we set a  'No change' policy once you have signed off the final design (3-6 weeks prior to the wedding) at this stage your florals will be pre-ordered and we are unable to make any adjustments. 

Change of date/reschedule

Should you wish to reschedule/change the date of your wedding, we cannot guarantee full availability and therefore cancellation and admin/design charges may occur (Please see our full Terms and Conditions)

I need to change my origianl date due to Corona Virus restrictions. (Special changes)

If the Government re-imposes a lockdown or introduces guest number restrictions for your wedding date that would mean your wedding could no longer go ahead or reflect your original design requirements we will endeavour to reschedule and work with you to accommodate a new date. A single rescheduled date will be offered complimentary and where we have availability- further subsequent date changes maybe charged for. *Please note this is only for dates inclusive of lockdown only. 

 

Cancellations 

Should you wish to cancel your order, you must do so in writing either via letter or email. Your 25% retainer fee is non-refundable, should you decide to cancel your wedding. We would suggest for this reason to take out wedding insurance. 

If the cancellation is within 3 months before your wedding, the full balance will still be payable - as a small artisan team we limit the number of weddings per year to give our couples a one to one service. Therefore please understand that we may have turned away numerous enquiries for your wedding date in order to provide this personal service. 

If you have further questions

If you would like further information please do not hesitate to contact the team who will be more than happy to assist. 

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BASED IN DURHAM, NORTH EAST ENGLAND  Head Office;01913882387  Mobile;07960243534      

© The Unconventional Florist est 2011-2020